Returns/Refund/Delivery Policy

Thank you for shopping at The Macaron Boutique.

Collection of macarons and cakes

When the product is collected by the client or someone collecting on behalf of the client, The Macaron Boutique will see the order as finalised and accepted by the client. Please make sure that you collect the correct order.

All products are the responsibility of the customer once it leaves our possession. Take care in transporting the products.

Refunds

All the products are handmade and may vary in size, colour and images provided. Refund requests or discount due to decorating style, colour shade or varying sizes will not be considered.

Cake flavour and texture is subjective. Refunds requested due to flavour or texture after the product has been accepted and picked up will be at the sole discretion of The Macaron Boutique. Please return the product in question the same day as collection. We will inspect the item and decide on the way forward. Please note, we do taste our cakes daily to ensure the highest quality. Quality determination is solely at the discretion of The Macaron Boutique.

Please understand we cannot control changes in texture or changes in colour or shape due to weather conditions. The Macaron Boutique is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

Placing online orders correct date

Make sure you order the correct product and for the correct collection date, because no refunds will be given for incorrect orders placed by clients for incorrect dates.

If the product is not collected by the client on the collection day, it cannot be resold to another client and no refund will be given.

Rental Items

Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item. The return date and refundable deposit is noted on rental agreement. A returnable security deposit will be refunded when ALL rental items are returned in its original condition.

Delivery of macarons

Postnet to Postnet delivery (macarons only) available on client request or organize your own courier. Delivery cost to be paid beforehand by client, based on the size of the order. Fill in the comments section of order if you request delivery.

Please note, once the macarons leave our premises we cannot be held responsible for any damages/breakages/losses tp the macarons or delay in the courier delivery.

The macaron stand cannot be shipped for delivery via Postnet to Postnet or your own courier. If choosing the macaron tower for delivery, you must organize your own macaron stand.  Only the macarons will be delivered without the macaron stand.

Macaron tower hire

Please look carefully at the macaron stand.  It is scratch free at the moment.  If the macaron stand is damaged on collection, bring it to our attention.  If you leave the premises with the macaron stand without showing us the problem, we will accept that it is in perfect condition. Please don’t cut with a knife on the macaron stand or let if fall.  This may result in the macaron stand being damaged/scratched/cracked.  Please provide us with the bank details for return of the R500.00 deposit.  This amount will be refunded if the macaron stand is returned in its original condition. If not, the R500.00 used to replace the damaged/scratched/cracked/chipped macaron stand.